Refund Policy

1. General Refund Policy

We offer a satisfaction guarantee for our courses and educational products. If you are not satisfied with your purchase, you may be eligible for a refund according to the terms outlined below.

1.1 Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• Request must be made within the specified timeframe for the particular course or product (see specific timeframes below).
• Your account must be in good standing.
• You must provide a valid reason for your refund request.

2. Refund Timeframes for Courses

Different course types have different refund policies as outlined below:

Course Type	Refund Window	Conditions
Individual Courses (one-time purchase)	14 days from purchase date	Must not have completed more than 25% of the course content
Course Bundles	14 days from purchase date	Must not have completed more than 15% of the total bundle content
Monthly Subscription	7 days from subscription start or renewal date	Prorated refund based on unused subscription period
Annual Subscription	30 days from subscription start or renewal date	Prorated refund based on unused subscription period
Special Promotions/Discounted Courses	May have limited or no refund eligibility	As specified in the terms of the promotion

Note: Completion percentage is determined by our system tracking of lessons marked as completed, quizzes taken, and assignments submitted.

3. Exceptions to Refund Policy

No refunds will be issued in the following circumstances:

• After the specified refund timeframe has expired.
• If you have downloaded a significant amount of downloadable course materials.
• If you have completed more than the specified percentage of the course content.
• For courses or products explicitly marked as "non-refundable" at the time of purchase.
• For third-party services purchased through our platform (such as software licenses or certifications from other organizations).
• If your account has violated our Terms and Conditions, including but not limited to sharing your account credentials, reproducing course materials, or engaging in any other prohibited conduct.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Log into your account on our website.
2. Navigate to "My Courses" or "Purchase History" section.
3. Locate the course for which you wish to request a refund.
4. Click on "Request Refund" button or link.
5. Complete the refund request form, providing the reason for your refund request.
6. Submit your request.

Alternatively, you can contact our support team directly at support@investpro-academy.com with your refund request, including your order number and the reason for the refund.

5. Refund Processing

Upon receiving your refund request, we will:

• Review your request and account activity to determine eligibility.
• Notify you of our decision within 5 business days.
• If approved, process your refund within 10 business days from the approval date.

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

6. Subscription Cancellations

6.1 Cancellation of Monthly or Annual Subscriptions

You may cancel your subscription at any time through your account settings or by contacting our support team. When you cancel a subscription:

• You will continue to have access to the subscription content until the end of your current billing period.
• Your subscription will not automatically renew after the current billing period ends.
• No refunds will be provided for the unused portion of your current subscription period unless requested within the refund timeframes specified above.

6.2 Auto-Renewal Cancellation

If you wish to prevent your subscription from automatically renewing, you must cancel at least 24 hours before the renewal date.

7. Course Removals and Platform Changes

In the rare event that a course you purchased is removed from our platform or undergoes substantial changes:

• We will notify you of the change or removal via email.
• If a course is permanently removed and no comparable replacement is offered, you may be eligible for a full or partial refund regardless of the standard refund timeframe.
• If a course undergoes substantial changes that materially alter the content you purchased, you may request a review for potential refund eligibility.

8. Technical Issues

If you experience persistent technical issues that prevent you from accessing or completing a course:

1. First, contact our support team at support@investpro-academy.com to attempt to resolve the issues.
2. Provide detailed information about the technical problems, including your device, browser, and steps to reproduce the issue.
3. If our technical team determines that the issues cannot be resolved and they significantly impact your ability to use the course, you may be eligible for a refund outside of the standard refund timeframe.

9. Special Circumstances

We understand that special circumstances may arise that prevent you from using our services as intended. In cases of serious illness, family emergency, or other extenuating circumstances, we may consider refund requests outside of our standard policy on a case-by-case basis. Please contact our support team with relevant documentation to discuss your situation.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: support@investpro-academy.com or billing@investpro-academy.com
• By phone: +12243585704 (Monday-Friday, 9:00 AM - 5:00 PM ET)
• By mail: 32901 Blair Cove South, Jamarcus, NB B1T 4K1, Canada